Principal AI Engineer - CX
Ready to shape our Customer Experience domain strategy? 🚀
YOUR IMPACT
As a Principal Engineer for our Customer Experience (CX) Domain, you will further build out the strategy of our GenAI offerings across the customer lifecycle, including agentic AI and conversational AI solutions for marketing, sales, and customer support. You will cultivate a competitive edge through your technical expertise and collaborate closely with the Domain Owner to shape the CX domain vision and roadmap.
You will lead or advise on some of our largest and most complex customer-facing projects, spanning pre-sales, solution design, and delivery. This is a highly visible, high-impact role that blends deep technical leadership with business strategy and client-facing excellence, and plays a critical role in defining how ML6 delivers AI-powered customer experiences at scale.
You will:
Define the Future: Drive the strategy for the CX domain, deciding where to invest our efforts, and how we approach the market. You will act as a key decision-maker in our technology roadmap, balancing innovation with client needs, scalability and long-term maintainability.
Win Big Deals: Act as a key technical differentiator in winning large deals by understanding complex CX challenges and translating them into compelling, AI-powered solutions in client conversations.
Lead the Way: Guide the largest and most complex projects in the domain from ideation to successful delivery. Be responsible for the delivery excellence across domain projects by building reusable building blocks and fostering knowledge sharing.
Solve the Toughest Problems: Act as a critical resource for project teams, helping them overcome complex technical, functional, and organizational challenges to ensure projects stay on track.
Orchestrate and Direct: Motivate teams, facilitate clear communication, and set responsibilities to ensure collective efforts are aligned with strategic goals. Provide technical or functional guidance and support to tech leads.
Be a Thought Leader: Share your expertise and operate as a thought leader within ML6, accelerating working groups and externalizing domain knowledge across the company.
WHY YOU
7+ years of experience in tech or consultancy with a proven track record of delivering large and complex software/data projects
A deep passion and knowledge of GenAI, conversational AI, and/or agentic systems, with a clear interest in customer-facing use cases such as marketing, sales, and customer support
Strong understanding of customer journeys, enterprise technology landscapes, and the organizational realities of implementing CX solutions at scale
A strategic mindset with the ability to bridge the gap between technical solutions and business value, effectively communicating with both technical teams and C-level executives
Exceptional conflict resolution skills and the ability to ensure resolution in critical situations
A proactive and self-starting leader who thrives on taking full ownership of projects, teams, and domains
Strong communication skills in English (extra plus when speaking a local language like Dutch or German on top)
WHY ML6
Less talking, more doing. Join us and push the boundaries of AI.
Driving seat: Whether you want to grow further in your role or expand scope and responsibilities at one point, we shape the path together and provide support to accelerate your career in our fast evolving environment.
Take ownership from day one: We want you to act like a shareholder—so we make you one. We provide stock options, ensuring you truly share in our collective success.
Value driven innovation: Our work is guided by a commitment to Do Good and Excellence in Delivery. You’ll work on challenging, diverse projects where your passion for technology creates a real-world impact.
Transparent rewarding: We offer an attractive, optimized total package. Your salary depends on your expertise and impact. This expertise will be translated to a level and scope group on our salary grid and will be defined during the hiring process. Check out our Reward Philosophy to read more.
- Unit
- Advisory & Delivery
- Locations
- Amsterdam, Ghent, Berlin, Eindhoven, Munich
YOUR JOURNEY
GET TO KNOW
Starting your ML6 journey means connecting with one of our recruiters who will guide you as they get to know you. We'll provide you with information up front and recommend to already go through it.
PRESENTATION TIME
Time to show your soon-to-be colleagues, as we involve different ML6 agents in the journey, how you can contribute to our innovative projects by demonstrating your skills & creativity. It will challenge some of the key criteria for your future role.
FINAL INTERVIEW
As you approach the finishline, we like to look back on your candidate journey, challenges and have a final interview with someone from our unit coaches and/or founders.
FAQ
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No. We deliberately follow a hybrid setup. We have a strong collaborative culture where we’d like to meet up at least a couple of times a week in one of our offices. Do know that ML6 provides a lot of flexibility in terms of working hours and how you schedule your agenda. Our offices are situated in Berlin, Munich, Amsterdam, Eindhoven and Ghent.
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Don’t expect a big corporate organisation with pre-defined jobroles and a defined plan for the coming years. Expect the unexpected. Growth, change and impact. Learn from engaged experts with a like minded passion for technology. Expect to work for the most innovative and biggest companies across countries.
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At ML6, we boost and increase revenue growth for other companies, by implementing AI solutions. We do this for a broad range of industries. From manufacturing, to healthcare or media and entertainment industries (and lots more!).
You can find some of our client cases and testimonials here. -
At ML6 we take our responsibility to build secure, reliable and sustainable technology seriously and integrate ethics within our way of working. We have our own Ethical Advisory board to discuss sensitive projects. Read our blogpost on how we approach this practically here.
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ML stands for Machine Learning. Next to that, we don't take ourselves always very seriously. Our people are 'ML6 agents', wink to MI6. Seen the James Bond movies? Our meeting rooms for example are named after them. After all, we can be a bit geeky at times ;-)
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This really depends on the scope of the project. A project can run for a couple of months, to even years. Our ML6ies work on projects together with a team of colleagues. This team can have different skills like data engineering, software, machine learning and project management to deliver top notch service to our clients. They sometimes work on different projects simultaneously or combine project work with an internal project or research topic. We are not an outsourcing firm.
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Definitely not. We indeed believe in accelerating young graduates in their career and bringing in new fresh perspectives, but the same applies for seniors. We are always challenging ourselves to expand our capabilities and bring in new knowledge and expertise. People have a personal growth plan at our company, where they can choose to specialise more or to grow further in people and strategy responsibilities. In 2025, 45% of our hires were hired on a senior level. ML6 exposes you to an incredible ecosystem of leading AI talent and will continue to challenge you on a day-to-day basis by bringing you a big variety of projects and business problems.
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At ML6 you can even work on multiple products! Sometimes we build products and platforms for customers (and/or internally) as well. Unum is a great example, but we’ve also, for example, built onboarding platforms for customers in the past. The good thing about ML6: you can choose to work for a longer amount of time on the same project or product, or if you’d like more variation, choose to rotate more towards different projects or products. Our core today still focuses on selling solutions, but we’re also maturing on the product side. In short: variation in your role will be differentiating.
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Our company stands for our engineering expertise. You’ll work alongside the most brilliant engineers, with a very in depth technical focus. Some use cases don’t need a very technical in depth solution, some do. At ML6 you can work in different domains (from GenAI to more classic ML), and on different types of client problems. We always make sure that our seniors are linked to more complex problems and to their domain of expertise (ex specific Cloud or Industry).
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On average, about 2-3 weeks starting from the first interview. Our junior technical process typically takes a bit longer, since we start with a coding challenge.
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Absolutely! Here’s the thing: AI generates code at the speed of light, but understanding it still moves at the speed of thought. If you just let the AI run wild, you don’t get a finished product. AI-native engineering is the new normal. It makes us faster, and it allows us to bridge the gap between technical and functional roles in ways we never thought possible. But it’s not a magic button. It requires a more disciplined, human approach to design and quality control than ever before. Acceleration of delivery might unlock new use-cases that previously were not economically viable.
About ML6
We guide the AI revolution towards positive impact.
We believe in using the full potential of artificial intelligence to spark innovation, increase efficiency, accelerate growth, and create lasting impact. Our mission is clear: ensure that the next wave of technological breakthroughs drives progress not just for businesses, but for humanity as a whole. We bring AI ambitions to life.
As ML6 highly values diversity, inclusion and transparent communication, we've implemented a formal channel to report serious misconduct here.