Team lead - GenAI CX
Passionate about guiding AI towards positive outcomes and the right multifunctional skills to create real value together with your future team? Join us! 🚀
Exciting developments are happening. Now is the time to join us and leverage your skills to create real impact together with a cross functional team on the most innovative projects for clients across Europe such as Randstad, Orange, Bolt, and many more! Whether it’s about creating autonomous voice agents or chatbots, the ultimate goal within our Customer Experience team, is helping our clients foster loyal and lasting relationships.
Your challenge
Successfully deliver projects with your team
- Drive and deliver projects as a technical and/or functional project lead
- Foster a high customer satisfaction and spot opportunities as their account manager
- Deliver projects within time, scope & deliverables
- Create business value and impact for customers and dare to challenge them
Actively contribute to overall ML6 strategy and be a true ambassador
- Work closely together with internal stakeholders such as: Business Development, Talent & Culture, Finance & Insights, Incubation, other Team Leads…
- Coach team members on projects and in their personal growth
- Ensure best practices in team WoW and planning
Drive our Generative AI domain
- Build and share knowledge and skills linked to the GenAI domain and more specifically, Customer Experience (example use case)
- Explore new opportunities and industries to tackle within this domain
- Be a thought leader within the domain and team
Why you?
- Excellent verbal and written communication skills in English (Dutch is a big plus)
- Master’s degree or similar required through relevant experience
- Understand customer's technology footprint and strategy, strategic growth plan, business drivers, and competitive landscape
- Appetite to manage and nurture business relationships with accounts
- Strong track record in managing and delivering data and/or ML-projects in production (technical or functional)
- Passionate about AI and eager to further build out our GenAI domain as a thought leader
- Eager to create real business impact for customers in the fast evolving AI space
Why ML6?
We believe that money should never be the primary motivation to join ML6. We do want to attract and retain top talent and even when money is not the driver, we believe that your expertise and impact should be rewarded accordingly. We provide attractive salary packages and an optimised benefits program where we stay true to our caring and learning goals. In a nutshell, we've built a place where we truly love working, we think you will too.
View our rewarding philosophy and offerings here
- Department
- Advisory & Delivery unit 💻
- Locations
- Office Amsterdam 📍, Office Ghent 📍
About ML6
We guide the AI revolution towards positive impact. 🌐
At ML6, we partner with forward-thinking leaders to transform business models through innovative AI technology. From strategic planning to seamless implementation, our AI services help leverage AI to drive innovation, efficiency, and growth.
As ML6 highly values diversity, inclusion and transparent communication, we've implemented a formal channel to report serious misconduct here.
Examples of serious misconduct (not limited to): safety of the individual (aggression, discrimination, sexual harassment), data privacy issues, public health, tax and fraud.
Team lead - GenAI CX
Passionate about guiding AI towards positive outcomes and the right multifunctional skills to create real value together with your future team? Join us! 🚀
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